Contact Us - North America

Sales, licensing, technical, and program contacts to assist you through the sales cycle.

Pre-Sales Support

• Customer quote assistance
• General product information
• Customer renewal information/ POP assistance for non-authorized products
• Assistance with SKU’s (Report Missing SKUs, Old SKU to new SKU conversion)
• Customer install base/purchase history reports
• Provide Symantec Partner Account Manager and Field Sales contact information

Phone: 1-888-780-7962 (6:00 a.m. to 4:00 p.m. PST, Monday through Friday.)
Email: cis@symantec.com
Note: Technical support cannot be obtained at the above phone number or email address.

Customer Care

• Buying Program SAN# information and consolidation assistance
• Temporary and permanent license keys
• Install license keys and files
• License portal assistance
• Escalations for existing customers & partners
• Changes with technical support contacts
• Assist with Upgrades for customers on support

Website: http://symantec.custhelp.com
Phone number: 1-800-721-3934
Email: license@symantec.com

Reseller Technical Support

Web Site: http://www.symantec.com/techsupp

Silver, Gold & Platinum Partner Program members also receive Access to 24 x 7 technical support for all Symantec Enterprise Products. Login to PartnerNet for more information.

Partner Program Information

To check the status of your partner program application or if you are having issues with your user name and password, please send an email to address listed below.

Email: partnerus@symantec.com

Public Sector Program

To enroll in Public Sector Partner Program

Email: government.reseller@symantec.com or academic.reseller@symantec.com